Shipping policy
Shipping and Processing Policies
Print Order Processing Time: This refers to the time it takes for us to receive you order and print / prepare it for shipping. This typically fall in the range of 3-10 business days, depending on how busy we are. Shipping times with the carriers at checkout are in addition to our order processing time.
Domestic Shipping Policy: Shipping is free in Australia. All “original artwork” will be sent priority or an equivalent service. All packages are insured.
International Shipping Policy: To arrange international shipping contact us for a quote at support@nmcreative.shop. All international shipping will be sent including insurance. Buyer is responsible for all duties and taxes that may be imposed on them by their country. This is an additional cost to your order for you to expect when the package reaches your country. Orders that are rejected by the buyer upon delivery will not be refunded. Please be aware that international shipping times can be unpredictable and sometimes lengthy. We are unable to process refunds or resend potentially lost orders until packages have been stuck in transit for the timeframe specified by the carrier to file a claim.
Incorrect Shipping Information: The buyer is responsible for providing the correct shipping information. Orders will not be refunded for lost, mis-delivered, undelivered, or returned orders due to the buyer providing incorrect shipping information. Orders will not be refunded if the order(s) is lost, delivered to the wrong address, or returned by the carrier due to the buyer providing incorrect shipping information. The buyer will be responsible for all re-shipping costs to the correct address, as well as a 50% re-print charge based on the value of the print to be re-printed if the original order is lost due to giving us incorrect shipping information.
Ship Protection Policy: If you selected Shipping Protection at checkout and your order is lost, stolen, or arrives damaged, we’ve got you covered. Just reach out to us within 30 days of your delivery date, and we’ll send you a replacement at no cost.